Privacy Policy

PRIVACY POLICY

Last Updated: 08-02-2025

1. Introduction

Welcome to Telozar (the “Platform”), operated by Ametecs India Private Limited (“Ametecs India,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information.

2. Data Collection & Use

2.1 Personal Information

• Registration Data: When you create an account (as TelePro or Advertiser), we may collect your name, email, phone number, and other identifying information.
• KYC Verification: To ensure authenticity, we may request government-issued ID details (e.g., Aadhaar), address proof, or video interviews.

2.2 Platform Usage Data

• Call Logs: If you use Telozar’s cloud telephony, we record call durations, timestamps, and outcomes for quality checks and dispute resolution.
• Technical Data: We automatically collect information about your device, browser type, IP address, and session logs to improve platform performance.

2.3 Purpose of Collection

• User Authentication: Verify identity and maintain secure access to the Platform.
• Campaign Facilitation: Match TelePros with Advertisers, manage call logs, and handle payments.
• Compliance & Safety: Detect or prevent fraud, spam, and unauthorized activities.
• Analytics & Improvements: Analyze usage trends to refine our services and user experience.

3. Cookies & Tracking Technologies

We may use cookies, web beacons, or similar tracking tools to:

• Maintain Session: Keep you logged in and remember preferences.
• Analytics: Monitor usage patterns and performance metrics.
• Advertising: (If applicable) Provide relevant content or offers.

You can disable cookies in your browser settings, though this may limit certain Platform features.

4. Data Sharing & Disclosure

4.1 Service ProvidersWe may share your information with trusted third-party partners—such as payment gateways, cloud telephony providers, or KYC verification services—to facilitate Platform functionality.

4.2 Advertisers & TelePros

• Advertisers: May receive limited information about the TelePro (e.g., name, call statistics) necessary for campaign management.
• TelePros: May access certain Advertiser details (e.g., business name, campaign scripts) for project execution.

4.3 Legal RequirementsWe may disclose personal data if required by law, court order, or governmental regulation, or to safeguard our rights, users, or the public.

4.4 Business TransfersIn the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to the same privacy commitments.

5. Data Retention & Security

5.1 Retention PeriodWe retain personal information and call records for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., dispute resolution timeframes).

5.2 Security MeasuresWe employ technical and organizational safeguards (e.g., encryption, secure servers, access controls) to protect against unauthorized access, alteration, or disclosure of your data.

6. International Data Transfers

If your data is transferred outside your jurisdiction, we take appropriate steps to ensure an adequate level of protection (e.g., standard contractual clauses) in compliance with local regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access & Update: Request copies of your personal data, update inaccuracies.
• Delete or Restrict: Ask us to erase or limit the processing of your data, subject to lawful exceptions.
• Withdraw Consent: Opt out of certain data uses (e.g., marketing communications) at any time.
• Complain: File a complaint with a data protection authority if you believe your privacy rights are violated.

8. Third-Party Links

The Platform may contain links to external websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before providing any personal information.

9. Updates to This Policy

We reserve the right to modify this Privacy Policy. Material changes will be communicated via email or a notice on the Platform. Continued use after updates indicates acceptance of the revised terms.

10. Contact Information

For questions or concerns about this Privacy Policy or data handling, please contact us at:Ametecs India Private Limited16-11-22/30, Ground Floor, Teegala Guda,East Prasanth Nagar, Dilsukhnagar,Hyderabad, Telangana, India 500036

Or email us at: [Support Email]